About the book
Customer service is a critical part in an organization that cannot be wished away. Good Service, not only in the corporate space, is a lifestyle as we have to treat people well and with the respect they deserve.
For organizations to thrive, among other focus areas, a deliberate and structured focus on Customer Service and planning various activities around it throughout the year is key to ensure external customers are served as per the organization’s promise – this should be the bare minimum that an organization offers.
By following this Step-By-Step guide, individuals, teams and organizations will have a structured way of approaching service excellence in a holistic manner.